=====Turnin problems.=====

Confusingly there are two TURNIN programs in use in the department, so when people report problems with TURNIN, the first question is: which one is the person talking about.

The first TURNIN is a UNIX command-line program, which runs on CCC Unix machines.  this one is sometimes called UNIX turnin, or command-line turnin.

The second one is a service that runs on a webserver.  This one is commonly called "web turnin".

Usually this question is answered for you by the request itself.  For instance if a person says that they cannot "connect" to the turnin server, they're probably talking about the web version.

===Web Turnin===

THis service runs on a webserver on the machine turnin.cs.wpi.edu.  Thus there can be two potential problems:  the machine can be dead or the webserver can be dead.

It is not clear that the service starts automatically when the machine is rebooted.

Click [[https://turnin.cs.wpi.edu:8088/|here]] to see if the turnin server is functioning.  If it is, you should see a login screen asking for a password.  If you do not, or you get an error page, then there's a problem.

  * SSH into the turnin machine and become root (command "sudo tcsh")
  * become the turnin user (command: "sudo su - turnin")
  * ./start-restart-turnin
  * check to make sure the process "racket startup.rkt" is running
    * the command "ps auxw | grep racket.startup" should show ONE COPY of turnin running (see sample output below).  There should only be one line of "racket startup.rkt" output, **not two, not three... just one.**

        [turnin@turnin ~]$ ps auxw | grep racket.startup
        turnin   23297 15.7  8.6 233456 178460 pts/2   SNl  09:35   1:09 racket startup.rkt
        turnin   23727  0.0  0.0   6060   588 pts/2    SN+  09:42   0:00 grep racket.startup

  * lastly, check for turnin function by following the link immediately above.  **After a restart, it can take 2 minutes for the server to respond in your web browser.  So do not be distressed if the turnin login-screen doesn't show up immediately after the program is restarted.**



===UNIX Turnin===

This depends on the CCC Unix machines being up (test this by tryiung to connect: "ssh ccc", if those machines are down, CCC needs to get 'em back up).

If a person gets a message saying that they're not in a class, or if they're TAs and get a message saying they can't set/get a grade, they probably aren't in the staff or student lists for the course, which are stored under /cs/bin/tDir/[class]/[class]-staff and [class]-students.