====== Can't map a network drive ======

==== CS shared drive ====

This should be mappable as

  * \\csshare.wpi.edu\[username]

If this doesn't work, check one of a number of possible items:

  * The Windows machine is not on the network.   Try connecting to some website somewhere, to see if the machine is actually on the network.  Connect to a random offcampus site, to make sure you're not just pulling pages from the local machine's web cache.
  * The Windows machine is not logged on to the CS Domain.  If this is the case the drive will not be mapped, but the user will be asked for a password to map the drive.  If the user has entered their password incorrectly too many times, they will be locked out.  Use the [[resetting_passwords|password change]] technique to get them out of their fix.
  * (more radical) CS Domain samba service on cs.wpi.edu is down.  Check by ssh to cs.wpi.edu, run "ps auxw | grep smbd" and "ps auxw | grep nmbd".  There should be one nmbd running and a number (perhaps large) of smbd processes on cs.  If not, restart samba:  "sudo /etc/init.d/nmbd start; sudo /etc/init.d/smbd start"
  * Also rare: The samba server on tank1.cs.wpi.edu is down.  Check by ssh'ing into tank1.cs.wpi.edu and running "ps auxw | grep smbd" (same procedure as above, checking on CS).  If the samba server on tank1 is down, restart it by running: "sudo /usr/local/etc/rc.d/samba restart".

==== DAVIS drive ====

There are two disks on davis that are typically mapped by students:

  * HOME Directory:  \\davis.wpi.edu\[username]
  * the DSRG share:  \\davis.wpi.edu\dsrg

There may be other shares on davis, but these are the most popular, and generate the most questions.

If the davis disk is not reachable, there are a number of reasons why this might be the case:

  * Requesting machine is not on the network
  * Requesting machine is not logged onto the CS Domain
  * Samba on cs.wpi.edu is not functioning (see fix, above)
  * Samba on davis.wpi.edu is not functioning (check using the "ps auxw | grep smbd", etc commands listed above.  The command to restart samba on davis is the same as for tank1.cs.wpi.edu: "sudo /usr/local/etc/rc.d/samba restart".

Not everyone in the CS Department has a DAVIS account.  Only people with an account on DAVIS (usually students working with Prof. Rundensteiner or Prof. Ward) will have access.

==== CCC shared drive ====

  * Many CS Domain users don't use their CCC Windows account often.  CCC requires their Windows users change their passwords every N months; if our users forget to change their CCC Windows passwords, they can get locked out of their CCC Windows accounts, which will prevent their CCC drive-mapping from functioning.  They need to remote-desktop to windows.wpi.edu and change their CCC Windows password.