Can't map a network drive

This should be mappable as

• \\csshare.wpi.edu\[username]

If this doesn't work, check one of a number of possible items:

• The Windows machine is not on the network. Try connecting to some website somewhere, to see if the machine is actually on the network. Connect to a random offcampus site, to make sure you're not just pulling pages from the local machine's web cache.
• The Windows machine is not logged on to the CS Domain. If this is the case the drive will not be mapped, but the user will be asked for a password to map the drive. If the user has entered their password incorrectly too many times, they will be locked out. Use the password change technique to get them out of their fix.
• (more radical) CS Domain samba service on cs.wpi.edu is down. Check by ssh to cs.wpi.edu, run “ps auxw | grep smbd” and “ps auxw | grep nmbd”. There should be one nmbd running and a number (perhaps large) of smbd processes on cs. If not, restart samba: “sudo /etc/init.d/nmbd start; sudo /etc/init.d/smbd start”
• Also rare: The samba server on tank1.cs.wpi.edu is down. Check by ssh'ing into tank1.cs.wpi.edu and running “ps auxw | grep smbd” (same procedure as above, checking on CS). If the samba server on tank1 is down, restart it by running: “sudo /usr/local/etc/rc.d/samba restart”.

There are two disks on davis that are typically mapped by students:

• HOME Directory: \\davis.wpi.edu\[username]
• the DSRG share: \\davis.wpi.edu\dsrg

There may be other shares on davis, but these are the most popular, and generate the most questions.

If the davis disk is not reachable, there are a number of reasons why this might be the case:

• Requesting machine is not on the network
• Requesting machine is not logged onto the CS Domain
• Samba on cs.wpi.edu is not functioning (see fix, above)
• Samba on davis.wpi.edu is not functioning (check using the “ps auxw | grep smbd”, etc commands listed above. The command to restart samba on davis is the same as for tank1.cs.wpi.edu: “sudo /usr/local/etc/rc.d/samba restart”.

Not everyone in the CS Department has a DAVIS account. Only people with an account on DAVIS (usually students working with Prof. Rundensteiner or Prof. Ward) will have access.

• Many CS Domain users don't use their CCC Windows account often. CCC requires their Windows users change their passwords every N months; if our users forget to change their CCC Windows passwords, they can get locked out of their CCC Windows accounts, which will prevent their CCC drive-mapping from functioning. They need to remote-desktop to windows.wpi.edu and change their CCC Windows password.